F.A.Q.


 

Below is a selection of the most frequently asked question we receive from our customers.

Getting the most from your new furniture and making informed decisions are important, if you need any help or advice please email us or contact one of our friendly team Mon-Fri 9am to 4pm on: Call ☎ 03301333554 and we will be happy to help guide you–

DO YOU HAVE A SAMPLE SERVICE? Yes we do. If you would like a sample of a fabric please email us or contact one of our friendly team Mon-Fri 9am to 4pm on: Call ☎ 03301333554 stating which sample you need and your name and postal address, and we’ll get them out to you in the post first class.–

HOW DO I PLACE AN ORDER? We try to make placing an order as simple as possible. You can use our website to place your order by simply adding the required items to your shopping trolley, then going to checkout. You will be guided through each step until the order is placed, you can then pay with any Credit Or Debit Card, or a through PayPal. Alternatively you can call us and place your order over the telephone with one of our friendly team Mon-Fri 9am to 4pm on: Call ☎ 03301333554

DO YOU HAVE A SHOWROOM? We do not have a showroom at our main offices. We ship all over the United Kingdom and even into Europe, so a local showroom is rarely needed. Everything we supply is either through the website or via telephone orders which you can place by calling us Mon-Fri 9am to 4pm on: Call ☎ 03301333554

HOW WILL I KNOW WHEN MY DELIVERY WILL BE? All of the delivery times are shown on the top of each product page, below the price. Once you placed your order either through our website or over the telephone – you will receive a confirmation email to let you know that your order is being processed. Before the goods are dispatched we will be in touch again to book your delivery in with you on a convenient date. You can also email us or contact one of our friendly team Mon-Fri 9am to 4pm on: Call ☎ 03301333554 to discuss or change your delivery requirements, or just simply to get an update.–

HOW WILL MY ORDER BE DELIVERED? For all of our deliveries we use a selection of Trusted national Carrier including DPD and Royal Mail. Deliveries are carried out by a two man team and all deliveries are per-booked with you at convenient times.–

IF I WANT TO RETURN MY ITEMS, CAN I DO THAT? Yes you can. If for whatever reason you would like to return your items just let us know within 7 days and we will arrange collection of the goods for a full refund, the collection is also completely free of charge. You can read more on our Shipping and Returns page.–

CAN I SPEAK TO SOMEONE AFTER MY ORDER HAS BEEN PLACED IF I NEED TO? Yes you can. Our phone lines are open 9am-4pm Monday to Friday, (excluding Bank Holidays).If you need to speak to someone for any reason, please feel free to call us Mon-Fri 9am to 4pm on: Call ☎ 03301333554 and one of our friendly staff will give you all the help you need.–

WHAT IF SOMETHING ARRIVES DAMAGED? We use a national carrier for our deliveries, they are careful and trusted. However in the very unlikely event of any damages to your home, just let us know straight away and we will replace the faulty item quickly and without fuss completely free of charge.–

ARE YOUR ITEMS IN STOCK? 95% of products are always kept in stock and new stock arrives on a weekly basis. On each product page there is a delivery timescale for you to see, and all Stock Items are delivered within 5 working days. Once your order is placed and before your order is shipped, we will be in touch to confirm the delivery details with you and book your delivery in.

If you need any other questions answering please feel free to email us or contact one of our friendly team Mon-Fri 9am to 4pm on: Call ☎ 03301333554